Refund Policy
At Paws & Palettes, we strive to provide high-quality products and exceptional service. Please review our refund policy below:
Refunds for Damaged Products:
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Eligibility: We offer refunds only for products that arrive damaged. To be eligible for a refund, you must contact us within 7 days of receiving the damaged item.
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How to Request a Refund:
- Contact Us: Email us at support@pawsandpalettes.com.au with your order number, a description of the damage, and photos of the damaged product and packaging.
- Review: Our team will review the information and determine if a refund is warranted. If approved, we will process your refund to the original payment method.
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Conditions:
- Refunds are issued only for the damaged product. We do not provide refunds for products damaged after delivery due to misuse or mishandling.
- Shipping fees are non-refundable.
If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help ensure your satisfaction with every purchase.
Thank you for shopping with Paws & Palettes!