Terms & Conditions

Welcome to Paws & Palettes! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our services.

1. Use of Website

  • Eligibility: You must be at least 18 years old to make purchases or use our website. By using our site, you confirm that you meet this age requirement.
  • Account Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

2. Products and Pricing

  • Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, or current.
  • Pricing: All prices are listed in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to correct any errors in pricing.

3. Orders and Payments

  • Order Acceptance: Your order is not considered accepted until we confirm it via email. We reserve the right to cancel any order at our discretion.
  • Payment: Payment must be made using a valid credit card or other approved payment methods. By submitting your payment information, you authorize us to charge the total amount of your order.

4. Shipping and Delivery

  • Shipping: We offer standard and express shipping options. Delivery times are estimates and may vary based on location and other factors. Please refer to our Shipping Policy for more details.
  • Risk of Loss: Risk of loss for products purchased from our site passes to you upon delivery to the carrier.

5. Refunds and Returns

  • Refunds: We offer refunds only for products that arrive damaged. To request a refund, you must contact us within 7 days of receiving the damaged item. For more details, please refer to our Refund Policy.
  • Returns: We do not accept returns for products that are not damaged.

6. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, and images, is the property of Paws & Palettes or its licensors and is protected by intellectual property laws.
  • Usage: You may not use, reproduce, or distribute any content from our website without prior written permission.

7. Limitation of Liability

  • Disclaimer: Our website and services are provided on an "as is" and "as available" basis. We do not warrant that our website will be uninterrupted or error-free.
  • Liability: To the maximum extent permitted by law, Paws & Palettes will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

8. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Australia.

9. Changes to Terms

  • Modifications: We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective when posted on our website, and your continued use of the site constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us via the contact methods provided on our website.

Thank you for choosing Paws & Palettes! We appreciate your business and look forward to serving you.